Privacy Policy

This Privacy Policy explains how Rankar collects, uses, shares, stores, and protects personal information when you visit rankar.ai, create an account, use the Rankar platform, contact us, or interact with our marketplace and Academy.

Rankar provides an operating system for SEO agencies and teams. In this policy, “Rankar,” “we,” “us,” and “our” refer to the operator of the Rankar service. “You” means a visitor, account holder, workspace member, customer, marketplace participant, or other person whose information we process.

Information you provide

• Account details, such as your name, email address, profile image, password credentials, and sign-in provider.
• Workspace and business details, including company, clients, websites, team members, roles, projects, brand settings, and contact details.
• Content you create or upload, such as tasks, messages, briefs, documents, keywords, reports, links, comments, prompts, and files.
• Billing and transaction details. Payment card data is handled by our payment provider; Rankar does not store full card numbers.
• Support requests, feedback, survey answers, and communications with us.

Information collected automatically

• Device, browser, language, approximate location, IP address, referral URL, and operating system.
• Usage events such as pages viewed, tools opened, buttons used, errors, session timing, and feature activity.
• Security and audit records, including sign-in attempts, account changes, permission changes, and administrative actions.
• Cookie and similar technology data described in our Cookie Policy.

Connected services

If you connect services such as Google Search Console, we receive the account identifiers, properties, permissions, and data needed to provide the requested integration. We access only the scopes you approve. You can disconnect an integration through Rankar or the provider.

• Provide, maintain, secure, and improve Rankar and its tools.
• Create accounts, authenticate users, manage workspaces, and enforce permissions.
• Process subscriptions, usage credits, marketplace transactions, and related records.
• Run requested SEO analyses and integrations using the project data and settings you provide.
• Deliver service messages, security notices, billing notices, and support replies.
• Understand product performance, troubleshoot failures, prevent abuse, and maintain audit trails.
• Comply with law, resolve disputes, and enforce our agreements.
• Send product or marketing communications where permitted; you may opt out of marketing messages at any time.

When you use an AI-powered feature, the prompt, selected project context, and relevant content may be sent to an AI service provider to generate the requested output. We limit the information sent to what is reasonably needed for that request.

You are responsible for deciding what information to submit. Do not place passwords, payment card data, government identifiers, health information, or other highly sensitive personal information in prompts or project content unless a Rankar feature expressly requires it.

AI output can be inaccurate. Review generated material before relying on or publishing it.

Where data-protection law requires a legal basis, we process information to perform our contract with you, pursue legitimate interests such as securing and improving the service, comply with legal obligations, and act on your consent where consent is required. You may withdraw consent without affecting earlier lawful processing.

We do not sell personal information. We may share information with:

• Service providers that host data, process payments, deliver email, monitor errors, provide analytics, supply SEO data, or power requested AI features.
• Other members of your workspace according to its roles and permissions.
• Marketplace counterparties when necessary to complete an order or resolve a dispute.
• Professional advisers, auditors, insurers, and authorities where reasonably necessary or legally required.
• A buyer or successor in a merger, financing, reorganisation, or sale, subject to appropriate confidentiality protections.

Providers may process information only for contracted purposes and under applicable safeguards.

Rankar and its providers may process information in countries other than yours. Where required, we use recognised transfer safeguards, such as adequacy decisions or contractual protections, and apply security measures appropriate to the information.

We retain information while your account is active and as needed to provide the service, maintain security and transaction records, comply with law, and resolve disputes. Retention periods vary by data type and purpose.

You may request account deletion. Active data is deleted or de-identified within a reasonable period, subject to backups, fraud prevention, legal holds, financial recordkeeping, and information we must retain by law. Workspace owners should export needed data before deletion.

We use access controls, encrypted connections, workspace isolation, audit logging, backups, and monitoring designed to protect information. No online service can guarantee absolute security. Protect your credentials, use a unique password, and tell us promptly if you suspect unauthorised access.

Depending on your location, you may have rights to access, correct, delete, restrict, object to, or obtain a portable copy of personal information, and to appeal or complain to a regulator. You may also manage profile details, integrations, workspace permissions, and communications through the service.

To submit a privacy request, email hello@rankar.ai. We may verify your identity and authority before acting. If your account belongs to an organisation, that organisation may control workspace content and should be contacted first.

Rankar is a business service and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If local law sets a higher digital-consent age, users below that age must have valid parental or guardian authorisation.

We may update this policy as our service or legal obligations change. We will post the revised version with a new effective date and provide additional notice when a change materially affects your rights.

Questions or privacy requests may be sent to hello@rankar.ai or through our contact page.